Terms and Conditions
At Upendo Tech, we are committed to providing a reliable, high-performance website to support our mission of empowering African tech startups and SMEs. This Service Level Agreement outlines the standards of service and availability you can expect from our website.
Website Availability
Our website will be available 99.5% of the time, 24 hours per day, 7 days per week, excluding scheduled maintenance windows.
Scheduled Maintenance
Scheduled maintenance on our website will be conducted during low-traffic periods to minimize impact on users. We will provide at least 48 hours advance notice for any scheduled maintenance expected to make the site unavailable.
Unscheduled Downtime
In the event of unscheduled downtime due to factors outside our control, we will restore website service as quickly as possible. We target resolution of unscheduled downtime incidents within 4 hours.
Performance
Our website is optimized to load pages in under 10 seconds on average for users with broadband internet connections. We continuously monitor performance and make enhancements to ensure a responsive experience.
Security
We follow industry best practices for website security and perform regular scans and testing to identify and address any vulnerabilities. In the event of a security breach, we will notify affected users within 24 hours.
Support
Our customer support team is available 8am to 8pm EAT, Monday through Friday, to assist with any website issues or inquiries via email, phone, and live chat.
Refund Policy
For any paid services or subscriptions purchased on our website, users are entitled to a full refund subject to our refund policy.
User Subscriptions
Our website offers monthly user subscription plans with automatic recurring billing. Users can upgrade, downgrade or cancel their subscriptions through their online account dashboard at any time. Failure to make payment for subscription-based services will result in loss of access to the services.
Refund Policy
Consultants can be booked and paid for through secure online payments on our website. Confirmed bookings are final, but we allow cancellations or rescheduling up to 24 hours prior to the scheduled consultation.
We are dedicated to upholding these service commitments to provide the best possible online experience for our valued customers and partners as we work together to drive entrepreneurial growth across Africa.